The timeline
00:00 — Answered by a person
Your call is answered live within 60 seconds, around the clock. No menu, no "press 2," no voicemail. The first voice you hear is the person who starts your response.
00:60 — Triaged
Inside the first minute we have what dispatch needs: property type, damage type, whether water or fire is active, access and contact details. You are not re-explaining this later — it travels with the dispatch.
15:00 — Crew confirmed
Within fifteen minutes you have confirmation: which crew is responding and when they roll. One crew, dedicated to commercial work in Houston — your call is never brokered to a list.
90:00 — On-site
The crew is at your property inside ninety minutes of the original call, equipped for stabilization that night: extraction, containment, board-up, power isolation — whatever the first hours demand.
Why the timestamps matter to your claim
Insurance outcomes reward provably fast mitigation. Because every step above is logged, your file starts with a documented response timeline — evidence that loss-limiting action began immediately, which is exactly what adjusters and owners want to see.